Legal notice

Last updated: September 10, 2024

This Privacy Policy describes how olviss (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on olviss.fr (the "Site") or otherwise communicate with us about the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you are the user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this privacy policy carefully. By using and accessing the services, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, please do not use or access the services.

Changes to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the "last updated" date, and take any other action required by applicable law.

How we collect and use your personal information

To provide our services, we collect personal information about you from various sources, as detailed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.

What personal information do we collect?

The types of personal information we collect about you depend on how you interact with our site and use our services. When we use the term "personal information," we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect directly from you

The information you submit directly to us through our services may include the following:

Your contact information, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number. Account information
, including your username, password, security questions, and other information used for account security.
Customer support information, including information you choose to include in communications with us, such as when you send a message through the services.

Some features of the services may require you to provide us with certain information about yourself directly. You can choose not to provide this information, but this may prevent you from using or accessing these features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the services (“usage data”). To do this, we may use cookies, pixels, and similar technologies (“cookies”). Usage data may include information about how you access and use our site and your account, including information about your device, browser, network connection, IP address, and other information about your interaction with the services.

Information obtained from third parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processing companies, which collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you have requested, in order to perform the contract we have with you.
When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we, or the third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be processed in accordance with this privacy policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information
: Providing Products and Services. We use your personal information to provide you with services to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features and functionality.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including sending you marketing, advertising, and promotional communications via email, SMS, or postal mail, and presenting you with advertisements for products or services. This may include using your personal information to better tailor services and advertising on our site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the services and open an account, you are responsible for the security of your login credentials. We strongly recommend that you do not share your username, password, or other access information with anyone. If you believe your account has been compromised, please contact us immediately.
Communication with you and service improvement: We use your personal information to provide customer support and improve our services. This is in our legitimate interest to listen to you, provide efficient services, and maintain our business relationship with you.
Cookies

Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with operating our Shopify store, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services (including remembering your actions and preferences), to perform analytics and better understand how users interact with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our site to better tailor services, products, and advertising on our site and other websites.

Most browsers automatically accept cookies by default, but you can configure your browser to delete or reject cookies through its settings. Keep in mind that deleting or blocking cookies may negatively impact your user experience, and some services, including certain general features and functionalities, may not function correctly or may no longer be available. Furthermore, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for the purpose of fulfilling a contract, for legitimate purposes, and for other reasons subject to this privacy policy. These circumstances may include

With suppliers or other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct us, request, or otherwise consent to us disclosing certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integrations, with your consent.
With our affiliates or companies within our group, in our legitimate interest to operate a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the services, our rights and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in the sections "How we collect and use your personal information" and "How we disclose personal information":

Categories of recipients

Identifiers such as basic contact information and certain order and account details;
business information such as order, purchase, and customer support information;
internet or similar network activity, such as usage data;
geolocation data such as locations determined by an IP address or other technical measures

Suppliers and third parties who provide services on our behalf (such as Internet service providers, payment processing companies, fulfillment partners, customer support partners and data analytics service providers)
Business and marketing partners
Affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-party websites and links

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, nor for the accuracy, completeness, or reliability of the information contained therein. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be viewed by other users of the services and/or users of those third-party platforms, without limitation as to its use by us or any third party. The inclusion of such links does not, in itself, imply endorsement of the content of those platforms or their owners or operators, unless this is disclosed on the Services.

Data relating to children

The services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request that it be deleted.

As of the effective date of this privacy policy, we are not aware that we "share" or "sell" (as defined in applicable law) personal information relating to individuals under the age of 16.

Security and storage of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send us may not be secure during transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, for example, whether we need this information to manage your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute; they may only apply in certain circumstances, and in some cases, we may reject your request as permitted by law.

Right of access/information: You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
Right to erasure: You may have the right to request that we delete the personal information we hold about you.
Right to rectification: You may have the right to request that we correct any inaccurate personal information we hold about you.
Right to data portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and subject to certain exceptions.
Restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information.
Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by replying directly to our refusal.
Managing communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights at the location indicated on our website or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will ask them to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time limits prescribed by applicable law.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us at the contact details below, or to lodge your complaint with your local data protection authority.

International users

Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information is also processed by staff, service providers, and third-party partners in those countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent UK authority, as appropriate, unless the data transfer is to a country determined to offer an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please call us or email us at contact@olviss.fr.